General Terms and Conditions

These General Terms and Conditions (hereinafter referred to as "GTC") are established by ViP Vita Portal Private Limited Company.

Headquarters: 1095 Budapest, Soroksári út 44, 2nd floor.
Company registration number: 01 10 141228
Tax number: 14685590-2-43
Email: graco@vipvitaportal.hu
Website: www.vipvitaportal.hu
Hereinafter referred to as the "Service Provider" and the Client (hereinafter referred to as "Client") utilizing the electronic commercial services provided by the Service Provider (hereinafter collectively referred to as the "Parties").

1. General Information and Formation of the Contract Between the Parties

1.1. The scope of these GTC applies to all electronic commercial activities provided within the territory of Hungary through the electronic store available on the website www.airless-store.hu (hereinafter referred to as the "Website"), as well as to all commercial transactions concluded between the Parties within the territory of Hungary. The purchase on the Website is governed by Act CVIII of 2001 on certain issues of electronic commerce services and information society services (the "E-Commerce Act").

1.2. Purchases in the Store can only be made by placing an order electronically, as specified in these GTC.

1.3. Most of the services offered by the Store are available to all users without registration; however, certain services require registration and login. Anyone is entitled to register in accordance with the provisions of these GTC. The Service Provider ensures that the Client can identify and correct any data entry errors before sending the order electronically. The Service Provider accepts the Client’s order (purchase offer) via a separate confirmation email (hereinafter referred to as the "Confirmation"), through which the contract between the Parties is concluded. If the Confirmation does not arrive within 48 hours of sending the Client's order, the Client is released from the obligation of the offer. The contract concluded between the Parties in Hungarian is considered a written contract, which is archived by the Service Provider and preserved for 5 years following its conclusion.

1.4. Customer Service: ViP Vita Portal Private Limited Company

Email: graco@vipvitaportal.hu

2. Registration

2.1. Registration can be completed under the Login/Registration menu on the Main Page by filling out the provided form.

2.1.1. If the Client registers as a reseller, the provided data will be recorded, and the ordering process will be interrupted. Based on the provided data, customer service will contact these clients. Legal entities and sole proprietors engaged in trading with the product groups available on the Website or closely related products are considered resellers.

2.1.2. The Client registered as a reseller is required to enable the Service Provider to establish personal contact to verify whether the Client meets the requirements set for resellers.

2.1.3. If the Client meets these requirements, a Cooperation Agreement will be concluded between the Service Provider and the Client.

2.1.4. Following the conclusion of the Cooperation Agreement, the provisions of the GTC will no longer apply to the legal relationship between the Parties.

2.2. The Service Provider is not liable for any delay in delivery or other problems or errors resulting from incorrectly and/or inaccurately provided data by the Client. The Service Provider is not responsible for any damages arising from the Client forgetting their password or if it becomes accessible to unauthorized persons for reasons not attributable to the Service Provider. The option to modify incorrectly recorded data is available after logging in, under the Modify Personal Data menu. Modifications to data related to an active order can be made via the customer service phone numbers or email addresses provided in section 1.4.

3. Ordering

3.1. The essential characteristics and instructions for the use of the purchased products (hereinafter referred to as "Products") are included in the user manual. Before purchasing, the Client can contact customer service with any questions regarding the Product. Where required by law, the Service Provider includes the user manual with the Product. If the Client does not receive the mandatory user manual along with the Product, they must immediately report this to customer service before using the Product. Customer service will promptly address the issue. Additional information on the quality, basic properties, use, and usability of any Product available in the Store can be obtained by the Client from the customer service contact details provided in section 1.4.

3.2. The purchase price is always the amount indicated next to the selected Product, which, unless otherwise stated, includes VAT. The purchase price of the products does not include the cost of delivery.

3.3. The Service Provider reserves the right to change the prices of the Products available for order on the Website, with the modification taking effect simultaneously with its appearance on the Website. The modification cannot negatively affect the purchase price of Products that have already been ordered. If, despite all due diligence, an incorrect price appears on the Store’s interface, particularly a price that significantly deviates from the Product's commonly known, generally accepted, or estimated price, or a price of "0" HUF or "1" HUF due to a system error, the Service Provider is not obliged to deliver the Product at the incorrect price. Instead, the Service Provider may offer delivery at the correct price, in which case the Client may withdraw from their purchase intention.

3.4. The Service Provider only accepts orders from non-registered Clients if all fields required for the order are fully completed. (If the Client fills in any field incorrectly or incompletely, they will receive an error message from the Service Provider.) The Service Provider is not liable for any delay in delivery or other problems or errors resulting from incorrect and/or inaccurately provided order data by the Client.

4. Shipping and Payment Terms

4.1. The Service Provider will deliver the ordered Products to the Client's designated location, for a fee, either with its own delivery vehicle or by using a shipping company. For orders marked for delivery, the shipping fee will be borne by the Client, indicated on the invoice. If multiple orders are placed by a Client on the same day, they will be treated separately for the purpose of calculating the home delivery fee.

If the Client indicates when placing the second order—and if the Service Provider confirms that it is still possible—the Service Provider may combine the orders. It is not possible to combine packages after they have been dispatched. The Service Provider reserves the right to change the shipping fee, with the modification taking effect simultaneously with its appearance on the Website. The modification cannot affect the purchase price of already ordered Products.

4.2. The Client has the option to select an approximate delivery interval. The Service Provider is unable to commit to delivery at a specified hour. The delivery date is always the date indicated in the Confirmation.

If the Client finds the actual delivery date in the Confirmation unacceptable, they may request its modification from the Service Provider via postal mail, phone, or email before the shipment, or exercise their right of withdrawal if the service is no longer of interest. If the Client does not indicate their intention to modify the deadline and does not exercise their right of withdrawal, the Service Provider will consider the delivery deadline indicated in the Confirmation as accepted by the Client.

4.3. Upon ordering a Product, the Client is required to check the package item by item at the time of delivery, and in the event of complete fulfillment, sign the receipt. The Service Provider cannot accept complaints regarding deficiencies after this point. The Client can report complaints related to the delivery and order items to the Service Provider in the presence of the delivery person by recording a report.

4.4. The Client may also pick up the ordered Product in person at the following location of the Service Provider:

ViP Vita Portal Zrt. 6000 Kecskemét, Szolnoki út 1.

4.5. Products ordered on the Website will be delivered to the location specified in the Confirmation sent by email to the Client.

4.6. For purchases exceeding a gross value of 200,000 HUF, we cannot accept card payments.

4.7. The maximum value for cash on delivery orders is gross 200,000 HUF, so we cannot fulfill orders above this amount with cash on delivery.

5. Right of Withdrawal, Method, and Consequences

5.1. Based on Government Decree 45/2014 (II.26.), a Client acting for purposes outside their trade, profession, or business (hereinafter referred to as "Consumer") is entitled to a right of withdrawal (a right to return the product, a kind of return guarantee) when purchasing online, and this right can be exercised in all cases with a few exceptions. The Consumer may communicate their withdrawal declaration to the Service Provider via the phone number, postal, or email address provided in section 1.4 of these GTC.

According to section 8:1. § 1. of the Civil Code, a consumer is defined as a natural person acting outside their trade, profession, or business, so legal entities cannot exercise the right of withdrawal without justification! The 14-day right of withdrawal can only be exercised if the product was ordered with home delivery from our online store! If you chose personal pickup, you cannot exercise the 14-day right of withdrawal after the purchase and transport of the product!

5.2. When exercising the right of withdrawal, the Consumer must arrange at their own expense for the product to be returned to the Service Provider. The Service Provider does not accept cash on delivery returns of the product affected by the withdrawal. In the case of withdrawal, the Service Provider may claim compensation from the Consumer for

damages arising from the non-intended use of the goods. Apart from these, the Consumer bears no other costs related to the withdrawal.

5.3. In the case of purchasing electrical machines and equipment, during the withdrawal period (14 days), we can only accept machines and equipment in their original packaging and unused condition at the original price. If the machine, equipment, or its accessories have been used or commissioned, we can only repurchase it for a maximum of 50% of the purchase price.

Regarding purchases made with home delivery, the Service Provider's specialty store is not obliged to assist the Consumer. The Consumer must always return the product to the Service Provider's customer service at the address provided in section 1.4. The Service Provider is obliged to refund the amount paid by the Consumer in full without delay, but no later than 30 days after the withdrawal.

6. Warranty and Guarantee

6.1. Warranty and guarantee are governed by the Civil Code of 2013 and Government Decree 151/2003 (IX.22.) on the mandatory warranty for certain durable consumer goods. The Service Provider is entitled to have the defect reported by the Client regarding the purchased Product reviewed by the service center. If the defect is due to improper use of the Product, the repair cost shall be borne by the Client.

7.Miscellaneous

7.1. The security level of the Store's information system is appropriate; its use does not pose a risk. However, we recommend that you take the following precautions: use virus and spyware protection software with an up-to-date database, and install security updates for the operating system. Shopping on the Website assumes that the Client is aware of the technical and operational limitations of the internet and accepts the potential errors inherent in the technology.

7.2. The information on the Website has been posted in good faith, but they are for informational purposes only. The Service Provider does not assume responsibility for the accuracy or completeness of the information. The Client uses the Website solely at their own risk and accepts that the Service Provider is not liable for any property or non-property damages arising during use, except for liability for damages caused intentionally, through gross negligence, or by criminal acts, as well as for damages resulting from breaches of contract that harm life, physical integrity, or health.

The Service Provider excludes all liability for the conduct of users of the Website. The Client is fully and solely responsible for their own conduct. In such cases, the Service Provider fully cooperates with the competent authorities in the investigation of violations. The Website may contain links that lead to other providers' sites. The Service Provider is not responsible for the data protection practices or other activities of these providers. The Service Provider is entitled, but not obligated, to monitor content that may be made available by Clients during the use of the Website. The Service Provider is not liable for any damages resulting from connecting to the Website. The Client is responsible for protecting their computer and the data stored on it.

The Website is protected by copyright! The Service Provider is the copyright holder or authorized user of all content displayed on the Website and through the services available on the Website, including but not limited to any literary works, and other intellectual creations (including all photos, graphics, and other materials, the layout, editing of the Website’s interface, the software and other solutions, ideas, and implementations used).

7.3. The Service Provider processes the data provided by the Client solely for the purpose of fulfilling the order and proving the conditions of any contract that may be concluded later. The Service Provider does not disclose the Client’s data to third parties, except when the third party acts as a subcontractor/collaborator of the Service Provider during the performance of the contract. When processing the Client’s data, the Service Provider complies with the relevant provisions of the 2011 Act CXII on the Right to Informational Self-Determination and Freedom of Information. The Service Provider is entitled to unilaterally modify the terms of the GTC in sections 1.3, 1.4, 2.2, 4.1, 4.2, and 4.4 at any time, provided that the confirmed orders of the Client/Consumer are not affected by the modification.

The Service Provider will inform registered Clients/Consumers of the modifications via email before their entry into force. Clients/Consumers are only entitled to use the Store after the modifications take effect if they expressly agree to them. The Parties undertake to negotiate in good faith in case of any disputes that may arise between them. In the event of unsuccessful negotiations, for Clients who do not qualify as Consumers, the exclusive jurisdiction of the court with competence in Kecskemét is stipulated for the resolution of the dispute.

Effective: From August 28, 2024.